Patient Education
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Patient Testimonials
I brought my grandmother here when she was displeased with her current hearing aid setup. This was one of the "free testing appointments" but I was generally impressed and glad I went.
I found the doctor to be very friendly and extremely informative. He spoke to my grandmother and I with kindness but also with respect. More often then not a doctor will talk to the person who drove to the appointment instead of the patient. This did not happen on our visit.
She was tested and fitted and all of her medical records had been received prior to her appointment which made this appointment extra informative and helpful for both her and I.
I like this place because they offer follow up appointments, fittings, free batteries and someone to call when you aren't happy. Her previous hearing aid store fitted her and sent her on her way and never offered any sort of follow up opportunity. This is a problem if hearing loss fluctuates at all.
She ended up purchasing a set and came back for a few follow up appointments. They have called to check up on her a few times which is a relief for the family because they can help more then we can.
Plus this guy is a graduate of the University of Texas at Austin. A Longhorn fan is always a plus in my book!
Dear Dr. Bozeman:
I want to give you some comments and observations about EARresources, its staff and the attention and product I received.
- Dr. Bozeman was exceptionally clear, informative, efficient and most importantly to me, effective in the screening, testing and explanation of the results and the Oticon product. There were no gaps and I walked out understanding clearly my hearing deficiency and how to handle the device. The deficiency explanation was especially helpful because it confirmed but also broadened what I thought was going on. The office technology for testing -- and the testing -- was easy and seamless. It was in all ways a pleasant and comfortable experience.
- The difference in my hearing perception was almost immediate and palpable. Aside from a slight tinniness which soon passed -- though I notice minor recurrence when I first put on the devices in the morning -- I had no problem adjusting to them, taking them out or putting them back. They have been very simple.
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Some of the most startling results:
- Walking with my brother-in-law and sister-in-law around BC, we were talking while traffic was noisy and particularly when a bus was leaving curbside. Normally I wouldn't have heard my sister-in-law clearly. With the devices, I did without the need for her to repeat.
- As I type this on my computer, I can hear the tactile click of the keys clearly. Before this, I heard them muffled.
- Watching television, I can share the room without either turning up the volume and irritating others with the loudness or miss dialogue. I can follow dialogue without a problem now at normal volume levels.
- I can hear and understand voices clearly even when looking away from the speaker. Most importantly, I can hear ending consonents and find that I no longer have to fill in meaning from context.
- Walking on the street, I can clearly hear my cell phone. Previously, I lost much conversation because of ambient noise on the street.
- I can hear sounds that previously escaped me. For example, from my son's room adjacent to my home office, I can hear his cell phone "bling" once when he receives and email. Previously, I don't recall ever hearing it.
- There have been other small improvements. Over-all, the aids are a surprising quality of life enhancement that was immediately apparent. There was little adjustment to the feel: increasingly I don't notice their presence. In fact, last night before I got into the shower, I double checked my ears to make certain I'd taken them out.
- Although not much of an issue for me, many friends I've talked to have issues with the visibility of the aids. I literally had to show them to my wife and son. They are almost invisible unless one is looking specifically for them.
I cannot thank you and the EARresources staff enough for your kindness, help and, above all, professional expertise. The aids are quite literally a game changer for me. The experience at your office and with your professionals could not have been more positive; the experience with the aids themselves is wonderful.
Best,
- Jay
Thanks for your honesty and lack of pressure.
- Ronald West Roxbury, Mass
My impressions of EAR were; each of you is doing work you enjoy with products you believe in, and with people you like. What more could anyone wish for, whether employee or customer?
- Margaret Watertown, Mass
I was impressed with the care and explanations of hearing loss and options
- Sally Dedham, Mass
Hearing aids are expensive and deserve good service, which E.A.R. is providing.
- Conrad B.
I first visited EAR in the fall of 2008 when, as a new university instructor, I was concerned that my trouble hearing would negatively impact my performance in leading class discussions.
I'll admit that I was skeptical that hearing aids would make a difference and worried that I would be subjected to high-pressure sales and poor follow-up customer service.
But, I was lucky to have walked in the door at EAR! I found that I was treated as a respected client who needed help. EAR performed the auditory testing, reviewed the current technology with me, suggested options and then allowed me to have a free, no-risk home trial. I found that "hearing is believing" and decided to purchase a set of hearing aids about 15 months ago. Periodically I hear from EAR asking how things are going which shows they care about their clients. When I did have an equipment problem, they worked with the manufacturer to get it resolved with no cost to me. I think EAR does a great job and would recommend them highly to anyone experiencing hearing problems.
PS - my classes went well - no one seemed to notice the hearing aids and I was able to effectively manage discussion in a very large classroom
- Nick L. from Newton, Ma
I am a 46 year old professional who has been slow to respond to my hearing loss. One area that prompted action was my eroding confidence during meetings. I found that I would remain silent rather than clarify what was said. Additionally in my social life I suffered through pretty much the same thing. There were times where I would respond and it would not be to what was said.
I finally accepted my limitations and went in. I cannot say enough about EAR, they have been fantastic. They walked me through my options, they have followed up several times and they worked out a payment plan that fit my needs. I have now been wearing my aids since December of 2009 and have noticed remarkable improvements in all facets of my life. I thank them every time someone says "you heard that". A great experience and it truly is a gift that keeps on giving.
- Bill B. - Quincy, Ma
I sensed from the moment I walked in the door that E.A.R. was a highly professional operation. The greeting was friendly. The doctor took great care in explaining my hearing loss and what might be done about it.. There was absolutely no sales pressure. I was immediately pleased with my hearing aid and how easily I adapted to it.
- Geoffrey A.
I was very apprehensive at the thought of getting hearing aids, but I received such a warm welcome when I entered E.A.R. that I immediately felt at ease. I came to realize how much E.A.R. cares about people with hearing loss. This has been a life changing experience for me. I can actually hear water running!
- Angelina M.
I was completely satisfied with all the aspects of the professional treatment by the personnel if Enhanced Auditory Resources. It's a first class operation of highly qualified people.
- Yola - Natick, Mass
"Professional, low-key, no pressure to obtain hearing aids. Extremely helpful and willing to advise and support my decision either way!
- Ann - Needham, MA
"Old-fashioned personal patient care combined with the latest technology. I went to have my hearing checked. After my results were reviewed, I was told I did not need hearing aids [I probably will, but not at this time]. There was a complete absence of hard sell or pushing a product. The entire procedure was exceptionally professional. I will be back for my next checkup [the screening was no-charge] and will eventually purchase my hearing aids through them. I am recommending them to everyone. They are the best."
- Peter B